General Cancellation Policy
Our
company applies a service fee cancellation policy to any booking that is
canceled, even if the booking was fully refundable. This service fee is
determined at our discretion and typically ranges between $15 USD and $30 USD.
This fee will be deducted from the refund amount. Clients are encouraged to
contact us to confirm the exact fee applicable to their booking.
Privacy Policy
This
Privacy Policy describes our policies and procedures on the collection, use,
and disclosure of your information when you use the website and explains your
privacy rights and how the law protects you.
We
use your personal data to provide and improve your website experience. By using
the website, you agree to the collection and use of information in accordance
with this Privacy Policy.
Interpretation and Definitions
Interpretation
The
words with initial capital letters have meanings defined under the following
conditions. These definitions shall have the same meaning regardless of whether
they appear in singular or plural form.
Definitions
For
the purposes of this Privacy Policy:
- Account:
A unique account created for you to access our website or parts of our
website.
- Company:
Refers to Five Stars Tours SARL, Beirut, Lebanon (referred to as "the
Company," "We," "Us," or "Our" in this
agreement).
- Cookies:
Small files placed on your device by a website, containing details of your
browsing history among other uses.
- Country:
Refers to Lebanon.
- Device:
Any device that can access the website, such as a computer, cellphone, or
digital tablet.
- Personal
Data: Any information that relates
to an identified or identifiable individual.
- Service
Provider: Any natural or legal person
who processes data on behalf of the company, including third-party
companies or individuals employed by the company to facilitate, provide,
or analyze the website’s use.
- Usage
Data: Data collected automatically,
either generated by using the website or from the website infrastructure
itself (e.g., page visit duration).
- Website:
Refers to Five Stars Tours, accessible from www.fivestarstours.com.
- You:
The individual accessing or using the website, or the company/legal entity
on behalf of which such individual is accessing the website, as
applicable.
Collecting and Using Your Personal Data
Types of Data Collected
- Personal
Data: While using our website, you
may provide us with personally identifiable information, including but not
limited to:
- Email address
- First name and last name
- Phone number
- Address, State, Province, ZIP/Postal code, City
- Usage Data
- Usage
Data: Collected automatically when
using the website, including:
- IP address
- Browser type and version
- Pages visited, date, and time of visit
- Time spent on pages
- Unique device identifiers
- Diagnostic data
Tracking Technologies and Cookies
We
use Cookies and similar tracking technologies to track activity and store
information. Technologies include:
- Cookies/Browser
Cookies: Small files placed on your
device. You can configure your browser to refuse all Cookies or alert you
when Cookies are sent. However, some parts of the website may not function
properly if Cookies are disabled.
- Flash
Cookies: Used to collect and store
information about preferences or activity. These are managed differently
than browser cookies. For instructions on managing Flash Cookies, visit Adobe’s support page.
- Web
Beacons: Small electronic files that
track user activity, including pages visited or emails opened, for
statistical purposes.
Use of Your Personal Data
The
company may use personal data for the following purposes:
- To
provide and maintain the website: Including monitoring usage.
- To
manage your account: Enabling access to website
functionalities as a registered user.
- To
contact you: Via email, phone, SMS, or
push notifications regarding updates or service information.
- To
provide promotional materials: News, offers, and information
related to our services unless you opt out.
- To
process and fulfill your bookings.
- To
comply with legal and regulatory requirements.
- To
analyze data: Identifying trends and
improving our website, services, and user experience.
Sharing Your Personal Data
We
may share your personal data in the following situations:
- With
service providers: To facilitate website
functions or analyze usage.
- With
affiliates: Parent or subsidiary
companies, provided they adhere to this policy.
- With
business partners: To offer products, services,
or promotions.
- With
law enforcement: When required to comply with
legal obligations.
- With
your consent: For other purposes with your
approval.
Retention of Your Personal Data
Your
personal data is retained only for as long as necessary for the purposes
outlined in this Privacy Policy. Usage data is retained for internal analysis,
except where it’s used to enhance security or comply with legal obligations.
Disclosure of Your Personal Data
Under
certain circumstances, we may disclose your personal data:
- To
comply with legal obligations.
- To
protect and defend the company’s rights or property.
- To
prevent or investigate potential wrongdoing.
- To
protect the safety of users or the public.
Security of Your Personal Data
We
employ commercially acceptable measures to protect your data but cannot
guarantee absolute security due to inherent risks of online transmission.
Links to Other Websites
Our
website may contain links to third-party websites. We are not responsible for
their content or privacy practices and advise reviewing their policies.
Changes to This Privacy Policy
We
may update this policy periodically. Changes will be posted on this page with
an updated "Last updated" date. Significant changes will be
communicated via email or website notice before taking effect.
Contact Us
For
questions about this Privacy Policy: